Everything we sell is on our website, please have a look through, and you can also search in the search bar

Yes, we certainly do, The Fat Butcher have 2 locations in the North East of England. Please visit www.thefatbutcher.co.uk/pages/our-locations

We regularly post our deals on Facebook and check out the pages on the website https://www.thefatbutcher.co.uk/collections/offers

Please visit our About Us page at www.thefatbutcher.co.uk/pages/about-us

We’re sorry your item(s) have arrived damaged!

Please complete the form below and we will resolve asap

https://fatbutcherqualityissue.paperform.co/

We are sorry to hear you received the wrong item in your order! Please report your order issue to our team via the form below for further assistance.

Include a photo of the item received and the name of the missing item(s). Please double-check the package for any notes or packing slips that indicate your other item(s) were shipped separately.

https://fatbutcherqualityissue.paperform.co/

We offer free shipping for orders over £89 within mainland UK

Currently we deliver to England, Scotland and Wales (with exclusions as below).

Unfortunately, we do not deliver to Ireland, Northern Ireland, Highlands and Islands, Isle of Man, Isle of Wight and other remote islands

We don't deliver to the following postcodes as DPD only offer 2 day service or longer

AB31-38, AB41-54, FK17-21, GY, HS1-9, IM, IV, JE, KA27-28, KW0-17, PA20-80, PH15-26, PH30-50, TR21-25, ZE

Note: We have no deliveries or collections on a Bank Holiday.

We offer UK Nationwide Delivery with 3 price brackets using DPD

Order value over £89    - Free delivery
Order value over £45 - £4.99
Order value below £45  - £11.99

We ship Monday to Friday and you can choose your own delivery date at checkout up to 2 weeks in advance. We will then ship the day before and send tracking details.

We give our customers the ability to choose their delivery date at checkout, in the majority of instances, DPD will deliver on this date, but please be aware, there can sometimes be problems in their network, accidents, weather issues etc which can delivery your delivery by another day. 

DPD collect from our premises daily so that we can guarantee once your order has left our production facility it will be delivered to your door the following day. All our meat is packed on ice and lab tested to withhold up to 72 hours in transit. 

On the morning on the day of your delivery you will receive a notification via e-mail/text from either DPD providing you with an hour window for when your parcel will be delivered. This is a guide time.

Our box liners are filled with 100% biodegradable sheep’s wool, a natural insulator that is far more effective at keeping produce at the correct temperature. The insulation in our liners and pouches is 100% biodegradable and 100% compostable. These liners are inserted into our range of cardboard.

We will ship your order within 1 working days for next day delivery. All meat is prepared fresh on the morning of dispatch. Weekend orders are shipped on a Monday

If no one was home at the time of delivery, the carrier will leave the package in a safe location.

Be sure to check around your home and with neighbors/building management who may have collected the package for you.

Also, please double-check the shipping address of your order (in the order confirmation email) to ensure it’s headed to the right location.

On some occasions, packages may be marked as delivered but take additional time to arrive.

If you still are unable to locate the package, please reach out to the carrier using your tracking number

If you can't find it, please complete the following form

https://fatbutchercourierissue.paperform.co/

You can track your parcel using the DPD app/ website and we will send you tracking details once they have received it from us.  

When you have completed your order online you will receive an e-mail confirming that we have received your order. Once we have completed your order and it is with DPD, you will receive a notification from DPD with your tracking number. 

We would encourage all customers to download the DPD App to have up to date notifications on the delivery of their parcel. The customer gets a notification it is out for delivery, a 1 hour time slot, a 30 minute notification and a ‘Your Next’ notification. The customer should therefore be able to practically track the drivers every steps

DPD iOS click here to download
DPD Android click here to download

All deliveries are preferred to be contactless. If you are not available at the time of delivery the driver will attempt to leave your parcel in a safe place.

Please note, all couriers operate a leave safe on fresh product meaning they don't need to knock your door and the driver must leave the parcel on the doorstep or required safe place given by the customer, the driver is not allowed to return to the depot with the perishable food.

We use an Ice Cube System used with Gel ice mats which have been designed & validated to keep your perishable products chilled below +5°C for 72 hours in the winter & 48 hours in the summer. For more info, visit https://www.thefatbutcher.co.uk/pages/packaging 

We will send you an email when your order has been collected by DPD stating your tracking number On the morning of your delivery, DPD will either text or email with a 2 hour window

Currently we deliver to England, Scotland and Wales. Unfortunately, we do not deliver to Ireland, Northern Ireland, Highlands and Islands, Isle of Man, Isle of Wight and other remote islands. For more info, visit https://www.thefatbutcher.co.uk/pages/where-we-deliver 

We sometimes run instore only offers, so if you can't find online, then its an instore only!

I see an offer on social media, but can't find it All deals are on the website, but be aware, they sell out quick. Best to join our mailing list or download our app, visit https://www.thefatbutcher.co.uk/pages/our-app 

We restrict offers due to us having a limited number of the product and ensuring as many customers as possible get the opportunity to buy. The restriction is on all half price or more offers

No, unfortunately they aren't

No, unfortunately not, we source our meat from all around the EU. This can vary per supplier as we source our meat by quality, we search for the best products that we can supply our customers and sometimes that means sourcing outside of the UK.

The majority of our meat is fresh, meaning you are able to freeze when you receive. If its not freeze, it will state it is frozen

It states on the listing, the bone, but its small ground bone

This is natural and due to the fact we vacuum pack the meat prior to shipping.

All our meat is weighed and will be a minimum weight as shown on the website, images and videos We vacuum pack the meat which makes it look smaller But rest assured, the meat weight is the same

We source our meat globally. This can vary per supplier as we source our meat by quality, we search for the best products that we can supply our customers and sometimes that means sourcing outside of the UK.

All our meat is weighed and will be a minimum weight as shown on the website, images and videos We vacuum pack the meat which makes it look smaller But rest assured, the meat weight is the same

To apply a promo or discount code:

• Proceed to checkout and enter your code in the

['Discount Code'] field.

• Click

['Apply'] to see your new total before finalizing your order.

• Only one code can be used per order.

If you’re having trouble entering your promo code, please try clearing the cache on your web browser or trying on a different device.

We accept payment by following

• Credit and Debit card
• Paypal
• Klarna
• Clearpay

Sorry about that. Please make sure you’ve [created your account] and then [activate your account] to log in to the new site. You should have gotten an email from us to activate the account.

Need to resend the email? Click here: [Link to resend email]

Orders should be able to be cancelled up to 48 hours before delivery.

Please email our team [email protected] with your cancellation request as soon as possible.

You will receive confirmation of your cancellation if we’re able to make it happen.

After this period, we may not be able to cancel your order as it might already be in processing or shipment.

If you have already received an order confirmation email, it may be impossible to cancel your order. However, you can always request a return or exchange once your order arrives.

We can sometimes change/update an order as long as it is at least 48 hours before delivery. Be sure to tell us what you want to replace or add. Note we can't change any items in our hampers. However, if you need to update your shipping address or contact information, please contact our customer service team on [email protected] immediately after placing your order.

Unfortunately, we can not substitute any products. We carefully select our deals to ensure the best possible offers!

We have a Christmas Luxury Hamper which can be pre-ordered for Christmas

Here is a link to the product here

You can pre-order now for delivery between 16th and 23rd December 

Note no other items can be added to this delivery

We have 2 Christmas Hampers

Both can only be ordered by themselves

Our Christmas Saver hamper, click here, can be ordered for delivery every Sunday up to 3 weeks in advance

Our Christmas Luxury hamper, click here, can be ordered for delivery between 16th and 23rd December at checkout